We understand that beauty preferences can evolve, and circumstances may arise that require order modifications or cancellations. Our comprehensive cancellation policy is designed to provide flexibility while ensuring efficient order processing and delivery of your beauty products.

Cancellation Timeline & Procedures

Standard Cancellation Window

Beauty orders may be cancelled within 48 hours of purchase confirmation. This extended timeframe accounts for the careful preparation required for beauty products, including shade verification, product authentication, and specialized packaging procedures.

Refund Structure & Processing

Immediate Cancellation Benefits

Full Refund (100%): Orders cancelled within the initial 48-hour window receive complete refund processing with no administrative fees.

Extended Cancellation Options

Partial Refund (85%): Cancellations requested after 48 hours but before order shipment incur a 15% processing fee to cover beauty product handling, shade verification, and administrative costs.

This fee structure helps maintain our ability to offer competitive pricing and exceptional beauty services while accommodating customer flexibility needs.

Shipped Order Modifications

Once beauty products have been dispatched from our fulfillment center, traditional cancellations are no longer possible. However, we offer alternative solutions:

• Return Upon Delivery: Accept delivery and initiate our standard beauty return process
• Delivery Refusal: Refuse package delivery (additional shipping charges may apply)
• Beauty Exchange Program: Swap for different shades, formulations, or products of equal value

Custom Beauty Orders & Restrictions

Personalized Beauty Products

Certain beauty items cannot be cancelled due to their customized nature:

Limited Edition & Pre-Order Collections

• Seasonal beauty collections: 24-hour cancellation window
• Limited edition collaborations: 12-hour cancellation window (high demand items)
• Pre-order beauty launches: Cancellable until 7 days before release date
• Exclusive member previews: Standard 48-hour policy applies

Special Circumstances & Exceptions

Beauty Brand Error Resolution

Full refunds with expedited processing when cancellations result from:

• Incorrect product shipment or shade matching errors
• Defective beauty products or damaged packaging
• Discontinued items sold in error
• Website pricing or description inaccuracies
• Beauty consultation booking conflicts

In these situations, Digrug Infotainment Solution assumes full responsibility and provides priority customer support with enhanced refund processing.

Medical & Sensitivity Considerations

Expedited cancellations (within 72 hours) available for:

• Newly discovered ingredient allergies or sensitivities
• Pregnancy-related beauty routine changes
• Medical treatment conflicts with purchased products
• Dermatologist recommendations against specific ingredients

Documentation may be requested for medical-related cancellations to ensure appropriate customer care.

Beauty Subscription & Membership Cancellations

Monthly Beauty Box Subscriptions:

• Cancel anytime before next billing cycle
• No cancellation fees for subscription services
• Partial month refunds not available
• Pause subscription option available (up to 3 months)

VIP Beauty Membership:

• Annual memberships: Pro-rated refunds available within 30 days
• Monthly memberships: Cancel before next billing cycle
• Exclusive member pre-orders follow standard policies

Policy Updates & Communication

Digrug Infotainment Solution reserves the right to modify this cancellation policy to accommodate:

• New beauty product categories and services
• Seasonal demand fluctuations
• Regulatory changes in beauty product sales
• Enhanced customer service features

Policy updates will be communicated via:

• Email notifications to registered beauty account holders
• Website banner announcements
• Beauty newsletter updates
• SMS alerts (for opted-in customers)

Customer Support & Assistance

Dedicated Beauty Cancellation Support

Our specialized Beauty Care team provides expert assistance with:

• Complex cancellation scenarios
• Partial order modifications
• Alternative product recommendations
• Beauty consultation rescheduling

Business Address:

Digrug Infotainment Solution
Ground Floor,Rai Plaza,Rajpura,Rajpura Head Post Office,Opposite LIC Office,Rajpura,Patiala,Punjab,140401

We appreciate your understanding of our cancellation policies and your continued trust in [Beauty Brand Name]. Our commitment to exceptional beauty service extends to every aspect of your shopping experience, including flexible cancellation options that work for your beauty journey.