Beauty Return & Exchange Policy
Welcome to our premium beauty destination!
At LuxeLoomSkin, we're passionate about helping you discover the perfect skincare and cosmetic solutions. We understand that finding the right beauty products can be a personal journey, which is why we've designed a customer-friendly return policy to ensure your complete satisfaction.
Return Eligibility & Timeframe
We accept returns within 14 days of delivery for most beauty products. Due to health and safety regulations governing cosmetic products, all returned items must meet specific hygiene criteria:
Acceptable Conditions
- Unopened and sealed in original packaging
- No signs of tampering or testing
- All protective seals intact
Non-Acceptable Conditions
- Opened or sampled products
- Damaged original packaging
- Missing safety tabs
Important: For your safety and in compliance with health regulations, certain beauty products including mascara, lip products, foundation with pumps, and skincare items with droppers have stricter return requirements.
How to Process Your Return
Beginning your return is simple and straightforward:
- Contact our Beauty Care Team at business@luxeloomskin.com within the eligible timeframe
- Request your unique Return Authorization Code (RAC)
- Securely package your unopened products in original condition
- Include your purchase receipt or order confirmation
- Ship your return to our designated processing center:
Return Shipping & Costs
Standard return shipping fees are the customer's responsibility unless:
- The product arrived damaged during transit
- Wrong item was shipped due to our fulfillment error
- Product defect was present upon delivery
We strongly recommend using tracked and insured shipping methods for your protection. Our company cannot assume liability for return packages that are lost, stolen, or damaged during transit.
Refund Processing Timeline
Upon receiving your returned beauty products, our quality assurance team will conduct a thorough inspection:
- Refunds are processed within 5-7 business days after approval
- Credit card refunds may take 1-3 billing cycles to reflect on your statement
- You'll receive email confirmation once your refund has been successfully initiated
- Store credit options are available upon request for faster processing
Non-Returnable Beauty Items
For health, safety, and quality reasons, the following items cannot be returned:
- Clearance or final sale beauty products
- Custom-mixed or personalized cosmetic items
- Digital beauty consultations or virtual makeover services
- Products purchased with promotional gift-with-purchase offers
- Items damaged due to improper storage or customer mishandling
- Opened mascara, lipsticks, or other applicator-based products
- Skincare products with broken seals or used droppers
- Testers or sample-sized products
If you receive damaged, defective, or incorrect products, please contact our support team immediately for priority assistance and expedited resolution.
Get in Touch
Our dedicated Beauty Care specialists are here to assist with any return questions or concerns:
Managed by:
Digrug Infotainment Solution
We're committed to making your beauty shopping experience exceptional and hassle-free. Thank you for choosing us as your trusted beauty partner!